Can I speak directly to the resource?
Yes - and you should. You manage the day-to-day work directly with the resource, with the account manager looped in for HR and compliance matters.
Yes, and you should. As Contractor of Record, Kuubiik handles the employment side - compliance, HR, payroll, replacement, discipline. You direct the work itself.
That means assignments, priorities, daily standups, work feedback, and project decisions all sit between you and the resource. We're not in those conversations.
Your account manager joins for HR, compliance, and contractual matters - performance management, leave, replacement, contract changes, and similar.